Frequently Asked Questions
We want personalised email to feel simple rather than technical.
Choose an address that means something to you, use The Perfect Email app, enter your email address and password, and start using your inbox.
Your name. Your interests. Your passions. Your email.
Protecting email reputation helps everyone.
If one user sends spam or abusive email, it can damage the reputation of the infrastructure used by legitimate customers.
Our anti-abuse measures help protect customers and improve the chances of genuine email being delivered successfully.
The Perfect Email is designed primarily as a personal mailbox service, not a bulk-email platform.
Spam, unsolicited mass email, phishing, abusive sending and other prohibited activity are not allowed.
If you need to send large-scale newsletters or marketing campaigns, you should use a specialist email-marketing service.
Yes.
You can use it for normal personal correspondence, account registrations, communicating with businesses, family and friends and other everyday email use.
Our email infrastructure is hosted in UK data centres on systems designed specifically for email rather than being mixed into ordinary website hosting.
This helps us provide a reliable and dedicated email service.
No.
We do not use the contents of your private emails to target advertising at you.
Messages may be processed automatically where necessary for delivery, spam filtering, malware detection, security, backup and the operation of the email service.
No.
We do not operate your mailbox as an advertising-supported inbox.
Your email service is provided as part of your Perfect Email account.
Account recovery options are available so you can regain access after appropriate verification.
We recommend keeping your recovery contact information up to date.
Yes.
You’ll be able to manage your mailbox password and account security.
We strongly recommend choosing a unique password that you don’t use for any other service.
No.
That’s exactly why we created The Perfect Email app.
They simply sign in using their new email address and password.
We handle the technical email setup behind the scenes.
Yes.
A personalised email can make an unusual gift for a partner, parent, sibling, friend or other family member.
Once everything is set up, they can access their new mailbox using their email address and chosen password.
Absolutely.
A Perfect Email can make a particularly good present for someone who’s difficult to buy for or seems to already have everything.
Choose an address inspired by their name, interests or personality and give them something created specifically for them.
Yes — and we think that’s one of the best things about it.
A personalised email address is something that’s both personal and useful.
Rather than giving someone another present that may eventually be forgotten, you can give them something they could use every day.
Absolutely.
That’s one of the main ideas behind The Perfect Email.
Whether you’re passionate about football, motorsport, music, gaming, travel, fitness, food, photography or something completely different, you can look for an address that feels relevant to you.
Availability and intellectual-property restrictions may apply to particular names or terms.
Free email services are incredibly useful, but millions of people use very similar addresses.
A personalised email can be:
More memorable. More distinctive. More personal.
It can reflect your identity or passions while still functioning as a proper everyday email account.
That’s the whole idea.
Depending on availability, you’ll be able to choose an email address that reflects your name, interests, personality or the things you love.
The goal is to find an address that feels like your email rather than just another generic username.
Yes.
Your mailbox works like a normal email account, so you can send and receive documents, photographs and other supported attachments, subject to normal email size and security restrictions.
No problem.
Additional storage can be added in 10 GB increments for £9.99 per year for each additional 10 GB.
That means your mailbox can grow as your needs grow.
Each Perfect Email mailbox includes 10 GB of storage.
For most personal users, that’s a very generous amount of space and could accommodate well over 100,000 typical text-based emails.
Large attachments naturally use more storage.
DKIM stands for DomainKeys Identified Mail.
It adds a digital signature to outgoing email so receiving mail systems can check that a message genuinely came from an authorised server and hasn’t been improperly altered.
Again, you don’t need to understand or manage the technical side yourself.
SPF stands for Sender Policy Framework.
It works behind the scenes to tell receiving email services which mail servers are authorised to send email for your domain.
This helps prevent someone else pretending to send email from your address.
You don’t need to configure it yourself.
We take email deliverability seriously.
Our email platform uses established authentication technologies including SPF and DKIM to help receiving providers recognise legitimate messages and protect against spoofing and impersonation.
No email provider can guarantee that every message will always reach every recipient’s inbox because the receiving provider ultimately decides how a message is handled.
However, proper authentication and responsible email infrastructure help support good deliverability.
Suspicious messages can automatically be placed into your junk folder rather than your main inbox.
Email filtering uses a combination of reputation information, malware checks and analysis of the message itself to help identify unwanted mail.
Yes.
Email filtering allows trusted senders to be allowed through and unwanted addresses or domains to be blocked.
This gives you greater control over what reaches your inbox.
Yes.
Incoming and outgoing email is protected using multiple layers of anti-spam and antivirus technology.
This includes checks against known spam sources, known malware signatures and message characteristics associated with unwanted or suspicious email.
Messages identified as spam can be filtered into your junk folder.
We use established email security technologies to help protect your mailbox and messages.
Email is encrypted in transit using TLS where supported, and our email service is hosted on dedicated email infrastructure in UK data centres.
We also use spam, malware and security filtering to help protect customers and the wider email platform.
Yes.
Your Perfect Email mailbox is an ad-free email service.
You won’t have advertising placed around your private inbox simply because you’re using our email service.
Not at all.
We’ve designed The Perfect Email to make personalised email simple.
With our app, there’s no need to understand IMAP, SMTP, DNS, ports or mail servers.
Email address + password = your inbox.
We take care of the complicated bits behind the scenes.
Simply install The Perfect Email app on your new device and sign in using your email address and password.
Your actual mailbox is stored securely on our email infrastructure rather than being permanently tied to your old phone.
Of course.
As long as you have an internet connection, you can access your email through The Perfect Email app, webmail or another connected email application.
Your mailbox isn’t tied to your home or one particular device.
Yes.
Our email uses IMAP, which allows compatible devices to keep your mailbox synchronised.
Read an email on one device, move it into a folder or delete it, and those changes can be reflected on your other connected devices.
Yes.
You don’t have to use our app if you already have an email application you prefer.
Your Perfect Email mailbox can work with compatible email applications including Outlook, Apple Mail and Thunderbird.
The Perfect Email app is simply the easiest option for customers who don’t want to deal with technical email settings.
Absolutely.
You can access your mailbox through webmail from a browser, through The Perfect Email app where supported, or through compatible email applications such as Outlook, Apple Mail and Mozilla Thunderbird.
Yes.
Use The Perfect Email app for the simplest experience, or connect your mailbox to a compatible email app on your device.
Your personalised email is designed to go wherever you do.
Not if you use The Perfect Email app.
Simply enter:
Your email address
Your chosen password
…and open your inbox.
If you prefer to use another compatible email application, you can also connect your mailbox using standard email settings.
The easiest way is through The Perfect Email app.
Simply sign in using your Perfect Email address and your chosen password and you’re ready to go.
No complicated mail-server settings. No port numbers. No technical knowledge required.
It’s a proper email mailbox.
You can send, receive, organise and store emails using your personalised address. It isn’t simply an address that forwards everything somewhere else.
The Perfect Email gives you a personalised email address that feels more like you.
Instead of relying on a generic free email address, you can choose an address built around your name, personality, interests or passions and use it as your everyday email.