Privacy Policy
Last updated: 17 September 2026
The Perfect Email respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit The Perfect Email, search for or purchase a personalised email address or domain, use a mailbox provided by us, contact us, or otherwise use our services.
1. Who we are
The Perfect Email is operated by Hyp3d Ltd, a company registered in England and Wales under company number 15646850.
Our registered office is:
Hyp3d Ltd
Hones Business Park
Waverley Lane
Farnham
England
GU9 8BB
For the purposes of UK data protection law, Hyp3d Ltd is the data controller responsible for the personal information described in this Privacy Policy, except where another organisation acts as an independent controller.
If you have a question about this Privacy Policy or wish to exercise your data protection rights, you can contact us at:
Email: hi@hyp3d.co.uk
2. Personal information we collect
The information we collect depends on how you use The Perfect Email.
When you search for an email address or domain, we may process the name, username, domain name or other search terms that you enter, together with technical information associated with your request.
When you place an order or create a mailbox, we may collect your contact email address, full legal name, organisation name where applicable, postal address, town or city, county or region, postcode, country, telephone number and details of the email address or domain you have selected.
We may also process authentication information needed to set up and operate your mailbox, including a mailbox password or other account credentials. Authentication information is used only where necessary for account provisioning, authentication, security and administration.
If you purchase The Perfect Email as a gift, we may collect your name together with the gift recipient’s name, email address and any gift message you choose to provide.
We may collect payment and transaction information, including the amount paid, billing information, payment status and transaction reference. Where payment card information is collected directly by a secure third-party payment provider, that provider will process the card information in accordance with its own privacy policy.
If you use a mailbox supplied through The Perfect Email, the provision of the service may involve the processing of email data, including sender and recipient addresses, message headers, message content, attachments, mailbox settings, delivery information and spam, malware or security information. We process this information only as necessary to provide, maintain, protect and support the email service.
We may also collect information when you contact us, including your name, email address, telephone number, the contents of your enquiry and any correspondence between you and us.
When you use our website or email services, we may automatically collect technical information such as your IP address, browser type, device type, operating system, date and time of access, pages visited, login information, server logs and security events.
3. How we use your information
We use personal information to provide and administer The Perfect Email service, process orders and payments, check domain and mailbox availability, register and manage domains, create and maintain mailboxes, provide customer support, send service communications, protect accounts and systems from fraud, spam, malware and other misuse, comply with our legal obligations and improve the reliability and security of our services.
Where appropriate, we may also use contact information to tell existing customers about relevant services. We will only send electronic marketing where we have the necessary consent or are otherwise permitted to do so by applicable law. You can opt out of marketing communications at any time.
We do not sell your personal information.
4. Our lawful bases for processing
Under UK data protection law, we must have a lawful basis for using personal information.
We generally rely on contract where processing is necessary to take steps at your request before entering into a contract or to provide the services you have purchased from us. This includes setting up your email address, registering a domain, processing your order and providing your mailbox.
We rely on legal obligations where we need to retain or disclose information to comply with tax, accounting, regulatory, law-enforcement or other legal requirements.
We may rely on our legitimate interests where processing is reasonably necessary to operate and protect our business and services. This includes preventing fraud and abuse, securing our systems, maintaining service logs, investigating technical problems, improving our services and establishing, exercising or defending legal claims. We consider the potential impact on your privacy before relying on legitimate interests.
Where a purchaser supplies the details of a gift recipient, we may rely on our legitimate interests in fulfilling the purchaser’s request and delivering the gift to the intended recipient.
Where required, we rely on your consent, for example for certain forms of electronic marketing or non-essential cookies. Where processing is based on consent, you may withdraw that consent at any time.
5. Gift recipients
If somebody purchases The Perfect Email for you as a gift, we may receive your name and email address from the purchaser rather than directly from you.
We use that information to create or deliver the gift, communicate information necessary for you to access the service and administer the resulting mailbox.
We ask purchasers only to provide another person’s information where they are entitled to do so.
Once you begin using the service, the other relevant sections of this Privacy Policy will also apply to the information generated through your use of the account.
6. Domain registrations
If you purchase or register a domain through The Perfect Email, certain information may need to be supplied to domain registrars, domain registries or other organisations involved in domain registration and administration.
The information required depends on the domain extension and the applicable registry rules.
Where privacy or proxy services are available, they may reduce the amount of personal information displayed publicly in domain-registration records. However, registration information may still need to be provided to the relevant registrar or registry.
7. Who we share personal information with
We only share personal information where it is necessary for the purposes described in this Privacy Policy.
Recipients may include our website, server, hosting and data-centre providers; email hosting and security providers; domain registrars and registries; payment processors and banking providers; accounting and business administration providers; customer-support and communications providers; IT and cybersecurity providers; professional advisers such as accountants, lawyers and insurers; and regulators, courts, law-enforcement bodies or public authorities where disclosure is required or permitted by law.
Where a supplier processes personal information on our behalf, we require appropriate contractual and security protections.
We may also disclose information in connection with a sale, restructuring, merger or transfer of all or part of our business, subject to appropriate confidentiality and data-protection safeguards.
8. International transfers
Some organisations that provide services to us may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps required by UK data protection law to ensure that it remains appropriately protected. Depending on the destination, this may include relying on UK adequacy regulations or using approved contractual safeguards and other appropriate protection measures.
You may contact us if you would like further information about the safeguards applying to a particular international transfer.
9. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, security and dispute-resolution requirements.
Customer and account information will generally be retained while your service remains active and for an appropriate period afterwards where necessary to maintain business and transaction records or deal with disputes.
Financial and accounting records may be retained for at least six years where necessary to satisfy applicable legal and tax requirements.
Domain-registration information may be retained for the period required by the relevant registrar, registry or applicable law.
Support correspondence and enquiries are retained only for as long as reasonably necessary to deal with the enquiry and maintain an appropriate record of the interaction.
Mailbox data is retained while necessary to provide your email service. Following termination of an account, mailbox information will be deleted in accordance with our account-closure and backup-retention procedures, unless we are legally required to retain particular information for longer.
Security, access and server logs may be retained for a limited period where necessary for system security, troubleshooting, fraud prevention and investigation.
Information contained in backups may remain for a limited period after deletion from live systems until those backups are overwritten in accordance with our normal backup cycle.
10. Security
We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures include access controls, authentication protections, encryption where appropriate, server and network security measures, backups, monitoring and procedures designed to detect and respond to security incidents.
No internet-based service can be guaranteed to be completely secure. You are responsible for keeping your mailbox credentials confidential and should use a strong, unique password. If you believe your account or password has been compromised, please contact us promptly.
11. Cookies and similar technologies
Our website may use cookies and similar technologies to operate correctly, remember preferences, provide security and understand how the website is being used.
Cookies that are strictly necessary for the operation of the website may be used without consent where permitted by law.
Where we use analytics, advertising or other non-essential cookies requiring consent, they will only be activated after the required consent has been obtained.
Further information about the particular cookies in use, their purposes and how long they remain on your device should be provided through our Cookie Policy and cookie settings.
You can also control cookies through your browser, although blocking certain essential cookies may prevent parts of the website or checkout from working correctly.
12. Marketing
We may send you administrative and service-related emails where necessary to provide your account. These are not marketing messages and may include payment confirmations, renewal notices, security notifications, service changes and information relating to your mailbox or domain.
We will only send promotional electronic communications where permitted by applicable law.
You can unsubscribe from marketing at any time using the unsubscribe option in a marketing message or by contacting us.
Opting out of marketing will not prevent us from sending essential communications relating to a service you continue to use.
13. Your data protection rights
Depending on the circumstances, UK data protection law gives you rights including the right to request access to the personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your information; request restriction of processing; object to certain processing, including direct marketing; receive certain information in a portable format; and withdraw consent where we rely on consent.
These rights are not absolute and exemptions may apply in some circumstances.
There is normally no charge for exercising your rights. We may need to ask you for information to verify your identity before responding to a request.
To exercise your rights, contact us using the details at the beginning of this Privacy Policy.
You have the right to object at any time to our use of your personal information for direct marketing. You may also have the right to object to processing carried out on the basis of our legitimate interests.
14. Children
The Perfect Email is not intended to be purchased directly by children who are not legally able to enter into the relevant contract.
If we become aware that personal information relating to a child has been collected or used inappropriately, we will take appropriate steps to address the situation.
15. Links to other websites and services
Our website may contain links to websites or services operated by third parties.
Those organisations are responsible for their own privacy practices, and this Privacy Policy does not apply to their independent processing of personal information. We recommend reviewing their privacy information before providing them with personal information.
16. Automated decision-making
We do not intend to make decisions about customers based solely on automated processing where those decisions produce legal or similarly significant effects.
Automated systems may, however, be used for functions such as domain availability checks, spam filtering, malware detection, fraud prevention and security monitoring.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, suppliers, technology or legal requirements.
The latest version will be published on our website and the “Last updated” date at the top of this policy will be changed accordingly.
Where a change materially affects how we use your personal information, we will take reasonable steps to bring the change to your attention where appropriate.
18. How to complain
If you have concerns about how we use your personal information, please contact us so that we can investigate and try to resolve the issue.